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Ginger Audio Support

Support and Tickets - make a request to our Support team to get help.
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CASTER docs

Manual

SPHERE docs

Manual

Authentic Audio docs

Manual
You can always contact support@gingeraudio.com for more information.

FAQs

The download doesn't work in the Brave browser

Enable the Shields in the Brave browser.

If I have a vat number, how can i get a vat refound

Paddle VAT instructions:
The buyer can have their VAT refunded in two ways:

On the checkout: If the buyer selects a country where we charge VAT/GST, there will be an option to add their tax ID and company details (with the exception of the US). The buyer can then proceed with a tax-free purchase once the system validates that their VAT number is valid.

On the receipt: If the buyer adds the ID and company details to the receipt they receive within 60 days of purchasing, they may be eligible for a tax refund. These tax refunds are actioned in bulk every few days by our buyer support team. Once the tax has been refunded, the buyer will receive an email confirmation and a tax-refunded invoice.

Can I use hotkeys when application is in background

YES.
You can enable this is settings > Preferences > Enable Keyboard Input Monitoring.
Make sure grant access in your os security.

Can I record individual application audio ?

YES.
And it's FREE with free CASTER version.

What is the fix if no audio appears

You need to make sure you granted access to the application to use microphone in the OS preferences > security > microphone

Can I transfer my license from one computer to another?

YES.
You can transfer your license at any time.

If I bought CASTER Live license, do I get all Live features within this license?

YES.
You won't be asked for any additional charge. everything is included in this license.

can I separate my audio into channel in OBS

YES.
This is a CASTER Live feature.

Can I use more then one usb microphone ? XLR input?

YES.
This is a CASTER Live feature.

Can I use an audio EQ for my game to enhance steps?

YES.
You can insert plug-ins on any application running on your Mac to seamlessly tailor its sound to your need.

How can I delete all GroundControl devices?

‍We made it easy to do from within the application.
Go to "Settings" and hit " Delete all GroundControl Devices".

Can I use an audio EQ for my game to enhance steps?

YES.
You can insert plug-ins on any application running on your Mac to seamlessly tailor its sound to your need.

Why are you giving so much for free?

Our vision is to bring high quality audio control to everyone.
Gamers, podcasters, you-tubers and anyone that needs easy management of all the audio on the Mac.
We are professional audio enthusiasts like to share our ideas with our users.

Do I need to reduce the security of my Mac ?

NO.
We are compatible with all Mac security requirements.
You don't need to break your mac security level and endanger your safety.

Are the application and audio devices built for native ARM to support apple m1 computers ?

YES.
We run natively on M1 and M2 apple silicon computers.
Both the application and the GroundControl devices.
We also run natively on any intel based Mac with MacOS 10.13 and up.

Will I get charged after the free trial?

NO.
We won't and can't charge you.
We don't require any credit card for the FREE or for CASTER live Trial.

How do I uninstall Ginger Audio app and all it's audio devices?